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| Kampala Independent Hospital |
Supervisor- New Patient Experience and Enrolment (Customer Services) Job Post
Location: Jobs in Uganda 2026 - 2027
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: September 8 2026
Hiring Organization: Kampala Independent Hospital
Job Details:
Job Purpose
The Supervisor will oversee the new-patient experience and enrolment process, ensuring that patients are welcomed, registered, guided, and supported through a smooth and professional onboarding experience.
Key Responsibilities
- Supervise the new-patient enrolment and registration team.
- Ensure patients receive a welcoming, efficient, and professional experience.
- Coordinate patient registration, verification, onboarding, and orientation processes.
- Ensure accurate collection and entry of patient information.
- Monitor waiting times and identify opportunities to improve patient flow.
- Resolve escalated patient enquiries and service complaints.
- Train, coach, and support customer-service/enrolment staff.
- Monitor staff performance against service standards and targets.
- Prepare reports on enrolment numbers, customer feedback, service performance, and operational challenges.
- Coordinate with clinical, billing, records, call-centre, and other departments to resolve patient issues.
- Ensure patient information is handled securely and confidentially.
- Identify gaps in the patient journey and recommend improvements.
- Support implementation of customer-service and patient-experience initiatives.
- Ensure compliance with organizational policies and applicable healthcare requirements.
Qualifications & Skills
- Diploma or Bachelor's degree in Healthcare Administration, Business Administration, Customer Experience, Public Relations, Communications, or a related field.
- Previous experience in healthcare customer service, patient registration, enrolment, reception, or a similar environment.
- Supervisory or team-leadership experience is an advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Good knowledge of customer-service principles and patient experience.
- Computer literacy and ability to work with patient-management or CRM systems.
- Strong leadership, coaching, and conflict-resolution skills.
- High level of professionalism, confidentiality, empathy, and integrity.
Application procedure
All suitably qualified and Interested applicants should apply online to: ivfteam@kihug.com
Date Posted: 2026-08-26
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