Sales & Customer Relations Officer Job at EBC

EBC

Sales & Customer Relations Officer

Recruitment organisation: EBC
Employer: EBC client
Job title: Sales & Customer Relations Officer
Industry: Logistics and Freight Forwarding
Location: Uganda; exact duty station not specified
Employment type: Full-time
Number of vacancies: One
Experience: 2–3 years
Education level: Not specified
Salary: Not disclosed
Deadline: Wednesday, 2 September 2026

Jobspace Uganda vacancy summary

EBC is recruiting a Sales and Customer Relations Officer for a client in the logistics and freight-forwarding sector. The successful candidate will generate new business, manage existing customer accounts and promote logistics, transportation, clearing and freight-forwarding services. The position combines business development with customer service and operational coordination, making it suitable for a results-oriented professional who understands the shipment process and can maintain strong relationships with customers and business partners.

Who should apply?

This opportunity may be suitable for candidates who:

• Have 2–3 years of relevant sales, logistics or customer-relations experience.
• Understand logistics, freight forwarding, transportation and customs-clearing processes.
• Can identify prospects and convert business leads into paying customers.
• Are comfortable preparing quotations and negotiating commercial terms.
• Can coordinate effectively with operational and documentation teams.
• Have strong communication, customer-service and problem-solving abilities.
• Can work toward monthly, quarterly and annual sales targets.

Key responsibilities

Sales and business development

• Identify new business opportunities in logistics and freight forwarding.
• Develop prospects in import/export, manufacturing, retail, construction, agriculture and e-commerce.
• Maintain an accurate sales pipeline and customer database.
• Contact prospects, assess their logistics needs and recommend suitable services.
• Prepare and follow up on quotations, proposals and commercial offers.
• Negotiate pricing and commercial terms within authorised limits.
• Work toward agreed monthly, quarterly and annual sales targets.

Customer relationship management

• Build and maintain relationships with customers and business partners.
• Grow existing accounts through cross-selling, upselling and retention activities.
• Serve as a key contact for customers throughout the shipment process.
• Give customers timely updates on shipment progress and delays.
• Investigate complaints and coordinate appropriate solutions.
• Follow up with customers to confirm that reported issues have been resolved.

Logistics coordination

• Coordinate with clearing, forwarding, transportation and warehousing teams.
• Work with documentation and operational teams to meet customer requirements.
• Assist customers in selecting suitable transport and logistics solutions.
• Coordinate freight rates and prepare competitive, accurate quotations.
• Ensure proposed rates remain consistent with approved company margins.

Reporting and market intelligence

• Monitor competitors, pricing, routes and changing customer needs.
• Identify possible new services, markets and business segments.
• Maintain records of leads, quotations, interactions and conversions.
• Prepare periodic sales reports for management.
• Share relevant customer feedback and market intelligence.
• Protect the accuracy and confidentiality of customer information.

Key skills and competencies

• Sales and business-development skills
• Knowledge of logistics and freight-forwarding operations
• Customer-service and relationship-management skills
• Quotation preparation and commercial negotiation
• Communication, follow-up and problem-solving
• Internal and external stakeholder coordination
• Organisation, reporting and record management
• Ability to work independently and achieve sales targets

Application guidance

Applicants should tailor their CV to highlight business development, logistics, freight forwarding, clearing, transportation, customer-service and account-management experience. Where possible, include evidence of sales targets achieved, customer accounts managed or new business secured. Use the exact job title in the email subject so that EBC can identify the application correctly.

Application procedure

Email your updated CV to cv@welcometoebc.com .

Use Sales & Customer Relations Officer as the email subject.

EMAIL YOUR APPLICATION

Application deadline: Wednesday, 2 September 2026

Official source

This vacancy is being handled by EBC on behalf of its client. Applicants can visit the official EBC job portal to confirm the vacancy status and review any additional instructions.

Job scam warning: EBC states that it does not charge job applicants before or after recruitment. Jobspace Uganda also does not charge candidates or influence recruitment decisions. Do not pay anyone promising to secure this position.

Editorial note: Jobspace Uganda is an independent vacancy-information platform. This advert has been summarised and organised to make the requirements easier to understand. Jobspace Uganda is not EBC or the employing organisation.

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Date posted: 26 August 2026