Sales & Customer Relations Officer Job at EBC

EBC

Sales & Customer Relations Officer Job Post

Location: Jobs in Uganda 2026 - 2027

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: September 2 2026

Hiring Organization: EBC

Job Details:

Overview

Our client is looking for a Sales and Customer Relations Officer who will be responsible for generating new business, growing existing accounts, maintaining strong customer relationships, and supporting revenue growth by promoting and selling logistics and freight forwarding services. The role also coordinates with operational teams to ensure customer requirements are met and issues are resolved promptly.

Responsible For

Identify and develop new business opportunities across logistics, freight forwarding, import/export, manufacturing, retail, construction, agriculture, e-commerce, and related sectors.
Build and maintain a strong sales pipeline and accurate customer/prospect database.
Contact prospects, understand their logistics needs, and recommend suitable services.
Prepare, present, and follow up on quotations, proposals, and commercial offers.
Negotiate pricing and commercial terms within approved limits and escalate exceptional requests when necessary.
Achieve agreed monthly, quarterly, and annual sales targets.
Grow existing accounts through cross-selling, upselling, and customer-retention initiatives.
Maintain strong relationships with customers, agents, suppliers, and other business partners.
Serve as a key customer contact and provide timely updates throughout the shipment lifecycle.
Coordinate with operations, clearing & forwarding, transport, warehousing, and documentation teams to meet customer requirements.
Follow up on shipments and communicate progress, delays, or other important developments to customers.
Assist customers with appropriate transportation and logistics solutions.
Coordinate freight rates and ensure quotations are accurate, competitive, and aligned with company margins.
Handle customer complaints by investigating issues, coordinating resolutions, escalating serious matters, and following up on customer satisfaction.
Monitor competitors, market trends, customer needs, pricing, routes, and potential new services or business segments.
Maintain accurate records of leads, customer interactions, quotations, sales activities, complaints, and conversions.
Prepare regular sales reports and provide management with market intelligence and customer feedback.
Maintain confidentiality and accuracy of customer information.

Additional Requirements

Strong sales and business development skills.
Good knowledge of logistics, freight forwarding, clearing & customs, and transportation processes.
Excellent customer service and relationship-management skills.
Ability to prepare and negotiate quotations and commercial terms.
Strong communication, negotiation, follow-up, and problem-solving abilities.
Ability to coordinate effectively with internal operational teams and external partners.
Strong organization and record-keeping skills.
A results-oriented approach with the ability to meet sales targets.