Call Centre Officer (Customer Services) Job at Kampala Independent Hospital

Kampala Independent Hospital

Call Centre Officer (Customer Services)

Hiring organisation: Kampala Independent Hospital
Job title: Call Centre Officer (Customer Services)
Industry: Healthcare
Duty station: Kampala, Uganda
Employment type: Full-time
Number of vacancies: One
Qualification: Certificate, diploma or bachelor’s degree is an advantage
Experience: Previous relevant experience is desirable
Salary: Not disclosed
Deadline: Tuesday, 8 September 2026

Jobspace Uganda vacancy summary

Kampala Independent Hospital is recruiting a Call Centre Officer to support patients and customers through telephone and other approved communication channels. The officer will respond to enquiries, provide accurate information, manage appointments, record customer interactions and help resolve complaints. This opportunity is suitable for a courteous and computer-literate customer-service professional who can communicate clearly, protect patient information and remain calm when handling sensitive or difficult situations.

Who should apply?

This opportunity may be suitable for candidates who:

• Have training in customer service, business, communications or healthcare administration.
• Have worked in a call centre, reception, healthcare or customer-service setting.
• Can communicate clearly and professionally over the telephone.
• Are patient, empathetic and comfortable assisting people with different needs.
• Can enter information accurately and maintain organised customer records.
• Understand the importance of protecting patient and customer confidentiality.
• Can work under pressure and manage difficult conversations professionally.

Job purpose

The Call Centre Officer will act as an important contact point between the hospital and its patients or customers. The role requires timely, accurate and courteous assistance while ensuring that enquiries, appointments, complaints and follow-up actions are handled according to approved hospital procedures.

Key responsibilities

• Receive and respond to patient and customer enquiries.
• Provide accurate information about hospital services and procedures.
• Assist callers with appointment scheduling and confirmation.
• Reschedule or cancel appointments when properly requested.
• Handle complaints and concerns in a professional manner.
• Escalate complex or sensitive matters to the appropriate department.
• Make follow-up calls to patients and customers where required.
• Record calls, enquiries, complaints and agreed resolutions accurately.
• Maintain patient and customer confidentiality.
• Follow approved call-handling scripts and escalation procedures.
• Work with clinical, administrative and customer-service teams.
• Meet established response-time and service-quality standards.
• Support improvements in the overall patient experience.

Qualifications and skills

• A certificate, diploma or bachelor’s degree in Customer Service, Business Administration, Communications, Healthcare Administration or a related field will be an advantage.
• Previous experience in a call centre, healthcare facility, reception or customer-service role is desirable.
• Excellent telephone etiquette and verbal communication skills.
• Strong listening and problem-solving abilities.
• A patient, empathetic and customer-focused approach.
• Computer literacy and accurate data-entry skills.
• Ability to work under pressure and handle difficult situations professionally.

Application guidance

Applicants should update their CV to emphasise customer-service, reception, telephone support, appointment management, data entry and complaint-handling experience. Include accurate contact details and use the exact position title in the email subject. If preparing a cover letter, briefly explain how your communication skills and customer-service experience would support patients in a healthcare environment.

Application procedure

Email your application to ivfteam@kihug.com .

Use Call Centre Officer (Customer Services) as the email subject.

EMAIL YOUR APPLICATION

Application deadline: Tuesday, 8 September 2026

Official employer

Kampala Independent Hospital is the hiring organisation. Applicants can visit the Kampala Independent Hospital website for information about the hospital and its services.

Job scam warning: Jobspace Uganda does not charge candidates or influence recruitment decisions. Do not pay anyone promising to secure this position. Submit your application only through the stated hospital email address.

Editorial note: Jobspace Uganda is an independent vacancy-information platform. This advert has been summarised and organised to help applicants understand the opportunity. Jobspace Uganda is not Kampala Independent Hospital and does not participate in candidate selection.

---

Never miss a job alert:

Join the Job Space Uganda WhatsApp group

Follow the Job Space Uganda WhatsApp channel

Date posted: 26 August 2026