Client Relations Officer Job at Watu Credit Ltd

Watu Credit Uganda Ltd

Client Relations Officer

Important: This is an internal Watu opportunity. Applicants must already be employed by Watu and must have completed at least one year of service.

Hiring organisation: Watu Credit Uganda Ltd
Job title: Client Relations Officer
Department: Asset Finance
Reports to: Branch Manager
Duty station: Kamuli Satellite, under Jinja Branch
Employment type: Full-time
Eligibility: Current Watu employees only
Minimum service: One year at Watu
Education level: Not specified
Salary: Not disclosed
Deadline: Thursday, 27 August 2026 at 5:00 PM

Jobspace Uganda vacancy summary

Watu Credit Uganda is inviting eligible internal candidates to apply for the position of Client Relations Officer at its Kamuli Satellite under the Jinja Branch. The officer will manage customer engagement across the asset-finance journey, including lead generation, product explanation, client assessment, KYC verification, loan onboarding and after-sales support. The role requires a current Watu employee with at least one year of service, strong performance and a clean disciplinary record.

Who should apply?

This internal opportunity may be suitable for Watu employees who:

• Have worked for Watu for at least one year.
• Have no active warning letters or unresolved disciplinary issues.
• Have a strong work-performance and quality-assurance record.
• Understand Watu’s asset-finance products and customer processes.
• Can generate leads and work toward sales or onboarding targets.
• Can conduct accurate KYC checks and verify customer documents.
• Are fluent in Lusoga and Luganda.

Role summary

The Client Relations Officer will manage end-to-end customer engagement and asset-finance onboarding. The position covers sales generation, client assessment, documentation, onboarding, customer support and post-sale service while ensuring compliance with Watu’s policies and service standards.

Key responsibilities

Lead generation and customer outreach

• Generate leads through walk-ins, referrals and proactive outreach.
• Follow up with prospective and existing customers.
• Support customer-satisfaction surveys and outreach campaigns.
• Assist with ownership-transfer and logbook follow-up activities.
• Work toward agreed sales and onboarding targets.

Product presentation and client assessment

• Present Watu asset-finance products to prospective customers.
• Explain available boda, simu and other Watu products.
• Assess customers’ financial circumstances at the initial stage.
• Recommend products that are appropriate for customer needs.
• Provide accurate information about product requirements and processes.

KYC and documentation

• Conduct customer identification and KYC verification.
• Confirm the authenticity and completeness of submitted documents.
• Upload customer information accurately into the relevant systems.
• Verify guarantor, referee and next-of-kin information.
• Confirm that relevant third parties understand and consent to their roles.
• Maintain accurate customer and asset-finance records.

Loan agreements and compliance

• Explain loan terms and repayment schedules clearly.
• Ensure customers understand their obligations.
• Explain the consequences of breaching loan agreements.
• Ensure onboarding complies with company procedures.
• Follow contractual and regulatory requirements.

Customer support and after-sales service

• Assist customers face-to-face and by telephone.
• Respond to product, payment and service enquiries.
• Educate customers about payment methods and value-added services.
• Support repairs, returns and other after-sales processes.
• Follow up on unresolved customer concerns.
• Support loan closures through asset sales or settlements.

Problem resolution and app support

• Investigate complaints and identify appropriate solutions.
• Escalate theft, replacement, insurance, GPS and servicing issues.
• Provide basic support for Watu App updates and login problems.
• Assist with PIN resets and primary telephone-number changes.
• Help customers install and access the Watu App.
• Ensure boda and electric-vehicle customers enrol on the Watu App.

Records and reporting

• Maintain accurate records of customer interactions and complaints.
• Update information relating to loan processing and asset management.
• Submit periodic activity and performance reports.
• Provide feedback on customer-service processes.
• Participate in training and continuous-learning activities.

Minimum eligibility requirements

• At least one year of employment with Watu.
• Clean disciplinary record with no active warning letters.
• Strong performance record, including quality-assurance performance.
• Reliable, punctual and professional conduct.
• Strong customer-service orientation.
• Good oral, written and interpersonal communication skills.
• Analytical, negotiation, persuasion and problem-solving abilities.
• Ability to multitask, work independently and meet targets.
• Knowledge of sales, customer relations and asset-finance services.
• Proficiency in computer applications, data entry and analysis.
• Fluency in Lusoga and Luganda.
• Swahili or other relevant local languages will be an advantage.
• Integrity, confidentiality and close attention to detail.

Application guidance

Eligible employees should update their CV to demonstrate customer service, sales, asset-finance onboarding, KYC verification, loan documentation and problem-resolution experience. Applicants should also highlight strong performance results, quality-assurance scores, language ability and familiarity with Watu’s products, systems and customer-service procedures.

Application procedure

Eligible internal candidates should submit an updated CV through Watu’s recruitment portal:

APPLY ON THE WATU PORTAL

Deadline: Thursday, 27 August 2026 at 5:00 PM

Only shortlisted candidates will be contacted. Any attempt to improperly influence the recruitment process may lead to disqualification.

Official source

Applicants should review and submit their applications through the official Watu recruitment page .

Job scam warning: Jobspace Uganda does not charge applicants or influence Watu Credit’s recruitment decisions. Do not pay anyone promising to secure this position. Apply only through the official Watu recruitment portal.

Editorial note: Jobspace Uganda is an independent vacancy-information platform. This advert has been summarised and organised to help eligible candidates understand the opportunity. Jobspace Uganda is not Watu Credit and does not participate in candidate selection.

---

Never miss a job alert:

Join the Job Space Uganda WhatsApp group

Follow the Job Space Uganda WhatsApp channel

Date posted: 25 August 2026