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| ABSA Bank Uganda |
Enterprise Banker Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: August 11 2026
Hiring Organization: ABSA Bank Uganda
Job Details:
Description
Job Summary
To drive and deliver
business performance both with new customers and with existing customers where
they are expected to increase “wallet share,” make appropriate introductions to
the Branch Manager where clients require specialist advice and support.
Job Description
Provide sales and
service to Business Banking customers (50%)
·
Contact customers to
open of Enterprise banking accounts, following the Bank’s recruitment policies
and procedures.
·
Participate in
specific product campaigns by ensuring that the products are explained to
customers.
·
Agree, meet and exceed
targets for specific sales campaigns.
·
Grow portfolio
profitability by identifying new and existing customer potential including
sales opportunities and new product promotion initiatives.
·
Determine the products
and solutions that are most effective in meeting customers’ needs and be able
to sell these at short notice both reactively and proactively.
·
Proactively generate
customer interest in products and services either by face-to-face (in branch
and client visits), or telephone contact including following up leads provided
by colleagues.
·
Originate and initiate
client credit applications to the commercial credit team in line with the
existing Absa Africa SME lending guidelines. Clear delivery of lending decisions,
demonstrating ownership of the decision, and exploration of alternative
solutions to ensure appropriate matching of client needs is critical.
·
Conduct customer
meetings that have well defined call objectives, desired outcomes, and a
well-constructed plan.
·
Maintain own sales
performance statistics for management information usage.
·
Build effective
relationships with branch staff to ensure that non-sales staff refer customers
to the Enterprise Banker when they identify a particular product or service
need.
·
Complete account
opening documentation together with customers and submit to the Branch Manager
for review before submitting to operations for processing.
·
When selling loans to
Enterprise Banking customers, complete the financial analysis and statement
review on customer accounts. Where customers do not meet the minimum criteria,
advise the customer, verbally or in writing as the customer requires. Report
such denials to the Branch Manager daily.
·
Call customers when
their accounts have been opened, generate welcome pack letters, and send to
customers.
·
Provision of Customer
Service (20%)
·
Own customer queries
and complaints around account opening, loans and card applications and resolve
in a timely manner. Escalate any unresolved queries, or queries not resolved in
a short period of time to the Branch Manager.
·
Build relationships
with internal service providers (Operations and KYC Helpdesk) to ensure a quick
turnaround time of escalated queries and complaints.
·
Direct customers to
the appropriate delivery channel to meet their needs e.g., cashiers, drop
boxes, ATM etc.
·
Advise customers as
soon as cheque books, cards and other account items are ready for collection.
Follow up with customers that have not collected the items within a reasonable
time.
·
Advise customers as
soon as new loans are approved and encourage drawdowns on the new loans.
·
When the branch is
busy walk the queues- resolve quick inquires and direct customers to the
correct counters.
·
Restocks merchandising
materials (pamphlets, forms) in the Branch and advise the Branch Manager if
supplies are running low.
·
Branch Support (10%)
·
Support to provide
business advise to Personal Banking customers in the absence of the Personal
Banker.
·
Together with the
Branch Manager/BOM, open and close Cashier tills at the beginning and end of
each day.
·
Authorise cashier
transactions above their teller limits when called upon.
·
Act as cash custodian
for the Branch. This involves checking cashier cash levels throughout the day,
restocking cashiers or repatriating excess funds, and reordering cash from the
external provider based on daily limits as set out.
·
Operational Rigour and
Compliance with KYC Requirements (20%)
·
Ensure accuracy of
each new account application, loan document, Absacard application and bank
account mandate change. Enterprise Bankers are held personally accountable for
accuracy and quality of these and supporting documents that they complete and
submit.
·
Achieve operational
rigour excellence in all aspects of procedures and processes personally
undertaken to ensure green audit.
·
Follow the Retail end
to end account opening ensuring new accounts are authorized and KYC compliant.
Escalate any items that exceed the agreed service level timelines or where
there are unresolved KYC requirements, to the Branch Manager.
·
Comply with all
general Absa operational risk & rigour requirements e.g., KYC and
anti-money laundering regulations.
·
On occasion, assist
the Branch Manager to open and close cashier tills at the beginning and end of
each day.
·
Conduct snap checks as
allocated by the Branch Manager.
·
“Ensure that all
activities and duties are carried out in full compliance with regulatory
requirements, Enterprise-Wide Risk Management Framework and internal Absa
Policies and Policy Standards. Understand and manage risks and risk events
(incidents) relevant to the role.”
Any other duties that
maybe assigned to you from time to time by the Bank.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Application procedure
CLICK HERE TO APPLY
Date Posted: 2026-08-06
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