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| ASA Microfinance (U) Ltd |
Network Operations Officer Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: June 12 2026
Hiring Organization: ASA Microfinance (U) Ltd
Job Details:
Background
ASA Microfinance Uganda Ltd (ASA Uganda) is a for-profit, non-deposit taking Microfinance Institution, operating as a microfinance company and regulated by the Uganda Microfinance Regulatory Authority (UMRA). ASA Microfinance Uganda Ltd is also a member of the Association of Microfinance Institutions of Uganda (AMFIU). ASA Uganda commenced operations in 2013. ASA Uganda is a subsidiary of ASA International, one of the world’s largest international microfinance institutions globally and operates in 13 countries in Africa and Asia. The company was listed in the premium segment on the London Stock Exchange in July ’2018. ASA Microfinance (U) Ltd is seeking for professional, confident, self-motivated, and committed team players to reinforce its capacity by filling the following vacant positions:
Job Title: Network Operations Officer
Reports to: Infrastructure Operations Manager
Department: IT
Grade: VI
Direct Reports: N/A
Internal: All departments.
External: Vendors & Consultants
Job Purpose:
To administer and optimize ASA Microfinance Uganda Ltd.'s network infrastructure, supporting all branches, data centres, and digital channels, ensuring high availability, performance, and security.
Key Duties and Responsibilities:
- Network Monitoring, NOC Operations & Availability Support (25% weighting): Support 24/7 monitoring of LAN/WAN links, internet gateways, and branch connectivity. Operate within a structured NOC model with event correlation, alert triaging, and escalation procedures. Track network SLAs/SLIs (latency, jitter, packet loss, uptime) for critical services. Implement proactive monitoring thresholds and anomaly detection.
- Network Configuration, Change & Release Management (15% weighting): Configure and maintain routers, switches, firewalls, load balancers, and wireless controllers. Execute network changes under formal change management (approved, rollback plans, testing). Maintain configuration baselines, version control, and standard builds. Document and update logical and physical network topology diagrams.
- Network Security & Segmentation (20% weighting): Implement and maintain network segmentation (DMZ, core banking zone, user LAN, PCI zones where applicable). Enforce firewall policies, ACLs, NAT rules, and secure routing. Support IDS/IPS, DDoS protection, and secure remote access (VPN, zero-trust concepts where applicable). Collaborate with cybersecurity teams on vulnerability remediation and penetration test findings.
- Incident, Problem & Root Cause Management (25% weighting): Lead troubleshooting of complex network outages and degradation (L2). Conduct deep-dive RCA and produce post-incident reports with corrective actions. Maintain known error databases and preventive controls. Coordinate with ISPs, telcos, and vendors for fault resolution.
- Capacity Planning & Performance Optimization (15% weighting): Analyze bandwidth trends and forecast growth (branches, digital channels, integrations). Optimize QoS policies for latency-sensitive applications (CBS transactions, USSD sessions). Recommend infrastructure upgrades and redundancy improvements. Manage telecom providers, ISPs, and network vendors. Track SLA compliance, service credits, and performance reviews. Participate in contract and technical evaluations for network services.
Ideal Job Specifications:
- Academic qualifications: University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications or related field.
- Professional training: Training and/or certification in below is added advantage: Routing, switching, DevOpsSec e.g. CCNA / CCNP (preferred), CompTIA Network, Security+, etc.
- Desired work experience: Two years' experience of enterprise network integration, administration, monitoring & support in medium-to-large organizations.
- Technical Competencies: Strong understanding of Enterprise Network Architecture & Protocols. Practical hands-on knowledge in Network Security Engineering & Segmentation. Network Monitoring, Observability, Performance Optimization & Automation experience. Troubleshooting, Incident Resolution, root cause analysis reporting skills.
- Behavioural Competencies: Ability to take control during outages, prioritize actions, and coordinate stakeholders under pressure to restore services timely and effectively. Structured, hypothesis-driven troubleshooting with strong attention to root cause rather than symptoms. Strict adherence to change control, documentation, and configuration accuracy to avoid service disruption. Clear communication with ISPs, vendors, and internal teams during incidents and maintenance activities. Capacity to operate in high-pressure, always-on environments with accountability for uptime.
Application procedure
Applicants who meet the above requirements are invited to submit their application letter, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details of three (03) professional referees, and a day-time telephone number via email only to:
The Head Human Resource & Administration
ASA Microfinance (U) Ltd
Plot 5195 Buye--Kigowa, Ntinda
P.O. Box 245, Ntinda
Kampala, Uganda
Email:recruitment@asauganda.com
Email Subject: Job Title Applied For
Application Deadline: 12th June 2026
Please note that ASA Microfinance (U) Ltd recruits on a rolling basis; therefore, applications will be reviewed and processed continuously until the position is filled.
ASA Microfinance (U) Ltd does not charge any fees at any stage of the recruitment process. All official communication will be sent strictly from an @asauganda.com email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are integral to ASA's mission and values. We are committed to fostering a workplace where all employees feel valued, represented, and connected.
ASA Microfinance (U) Ltd is an equal opportunity employer and seeks to attract and select a diverse workforce, providing equal opportunity to all qualified candidates regardless of race, age, gender, class, ethnicity, disability, location, or religion.
Date Posted: 2026-05-19
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