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| GTBank Uganda |
Head Retail Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: November 10 2025
Hiring Organization: GTBank Uganda
Job Details:
REPORTING TO: Managing Director
Job Purpose Statement
This is a Senior Management position whose holder is responsible to lead the Bank’s Retail Banking teams by developing strategic objectives and goals that are aligned to the bank’s strategic direction while controlling the risks that are inherent in the branch operations and credit processes.
- Achievement of the Bank’s Retail Banking’s annual financial targets both P&L and Balance Sheet.
- Provide overall leadership in the development and structuring of retail products and/ or facilities aimed at enhancing balance sheet growth and revenue streams of the Bank.
- Strong, current and effective relationships and networks that can be leveraged to enable the Bank achieve its objectives.
- NPLs contained within the limits set.
- Regularly identify measure, monitor and control the overall levels of risks in the Transactional business.
- Responsible for the Performance management of all Retail Banking staff ensuring effective target setting, monitoring and correct performance measures are done.
- Oversee the effective management of branch teams, adherence to policies, procedures and statutory guidelines.
- Minimize exposure to bank wide risks; enforce zero tolerance to noncompliance with KYC and AML regulations.
- Lead the process and confirm closure of gaps/lapses identified, corrective and preventative actions for the segment identified by audit, risk and compliance reviews; investigations or other assessment mechanisms are undertaken within the agreed period.
- Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
- Uses data to make better and faster decisions. Takes actions based on analytics and intelligence that provide near-real-time insights into the customer’s needs and behaviours.
- Delivers content, messaging and experiences that are personalized and relevant to the customer based on the customer’s preferences.
- Provide overall leadership of the functions within Retail Banking and defining a framework for developing them into a high performing and engaged workforce, through managing their performance, motivating, coaching and training them accordingly.
- Expanding the customer base through the execution of a focused target market strategy. Competitive positioning of the bank in its chosen markets.
- Effective account relationship management resulting in optimization of customer acquisition, customer satisfaction, retention, and growth in the share of wallet through the delivery of multiple products and solutions to customers.
- Product development oversight, aimed at sustaining the Bank’s competitive position within its chosen market segments.
- Responsible for high quality customer experience through the Bank’s delivery channels.
Job Dimensions
Reporting Relationships :jobs that report to this position directly | |
Direct Reports | Relationship Manager’s |
Reporting Relationships :jobs that report to this position indirectly | |
Indirect Reports | Accounts Officers Direct Sales Representatives |
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. | |
Internal
| External
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Ideal Job Specifications |
Academic qualifications:
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Technical Competencies | |
Communication |
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Analytical |
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Application procedure
All interested candidates should send their application including cover letter, CV and academic documents to the Head of Human Resources, Guaranty Trust Bank Uganda by hand delivery or email to jobsug@gtbank.com
Deadline: 10th November 2025Date Posted: 2025-11-03
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