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| d.light |
Service Centre Technician Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: June 2 2026
Hiring Organization: d.light
Job Details:
Description
D.light is hiring a Service Centre Technician (2) to provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.
Key Duties and Responsibilities:
- Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
- Ensure all customers worked on pay post repair
- Continuous ticketing training for the field team
- Assigning Field Technicians for high value customers who are not able to visit the Service center.
- Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
- Sustain monthly spare parts demand forecasting at the service centers.
- Implementing new Out of Warrant policy with key focus on Minimum Payment Based on customer category.
- Ensuring Inventory Accuracy for spares and finished goods at the service centers
- Continuous monthly demand forecasting & ordering for spare parts
- Ensure that spare parts are moved by consignment with accompanying accurate paper work
- Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
- Circulate a monthly stock take summary, showing issued, used and any variance on spares
- Any other duties that may be assigned
Qualifications, Skills and Experience:
- A diploma or an equivalent in an Engineering related field
- Excellent communication skills with ability to make customers feel welcome
- A positive attitude and a desire to promptly resolve customer issues or complaints
- Minimum of 1-2 years proven work experience as a technician or similar role (solar energy products, home electronics, mobile phone etc.)
- Strong mindset for continuous improvement and meeting or exceeding expectations.
- Excellent organizational, multi-tasking and time-management skills.
Application procedure
Click Here to Apply Now
Date Posted: 2026-05-28
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