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| True North Uganda |
Customer Service Officer Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: May 30 2026
Hiring Organization: True North Uganda
Job Details:
TNC-MP-MP-001
CUSTOMER SERVICE OFFICER
Position Description
Job Title: Customer Service Officer
Reports To: Imports Manager
Location Kampala
Interacts/Interfaces
with:
Internal And External:
• Customs declarants
• Invoicing clerks
• Delivery/Port clerks
• Customs clerks
• Shipping Lines clerks
• Documentation & FCVR clerks
• Drivers
• Implants
• Archives
• Transport department
• Disbursement control
• Finance department
• Shipping Lines
• Port Authorities
• Government Agencies
• Subcontractors
Responsibilities
Initiate the file
• Create the file in the business software after receiving instructions from the COM
• Check all documentation required (TO, B/L, commercial invoices…) and request
missing documentation to the client only through the COM
• Launch the file printing and collection
• Place documentation in the file folder
• Update of the ship call date in the business software
• Creation of cash clients in the business software (before COM validation)
Process/Push the file through the different stages
• Must know at all-time what is the process status of each file within the scope
• Require actions from each file process protagonist following the SOPs in place:
• Request Verification/Tally operation to be done & follow the process
• Require declarant actions once the ship’s arrival is known
• Push for customs invoicing and ensure correct dispatch (after COM validation)
• Organize/support customs payment procedure (customs clerk)
• Request & Get the customs delivery order from the customs clerk
• Issue transport delivery order and give it to the delivery clerk
• Collect proof of delivery
• Request services invoicing & control it & give it to dispatch after COM validation
Update the business software
• Update the business software every time a process step is achieved: customs duties
& taxes amount, declaration number, transport delivery order, back from delivery…
Check gross margin & disbursements about quotation
• Check supplier’s invoices in terms of amount and purpose (consistency regarding
reference quotation) and perform file allocation before COM validation
• Check the client invoices and corresponding attachments (announced in the
quotation)
• Check the disbursements of each file (comparison with the quotation)
• Alert/Inform N+1 when significant discrepancy (debit or credit) between
disbursements and initial estimation (quotation)
Check documentation
• Control at each step that all relevant/expected documentation is placed in the file
folder (including emails)
• Check the attachments joined to the invoices to be sent to the client (must
correspond to what is expected by the client and defined in the quotation)
Alert/Inform Management
• Alert management in case of operational issues (significant or not)
• Inform management of any information relevant to our business activity or
environment
• Identify issues raised during operations processing whether in scope or not
Person Specification
Education, Training,
Skills & Experience
Skills.
• Organised
• Team player
• Self-Starter
• Problem Solver
• Ability to work to tight deadlines
• Ability to push people to a common goal.
• Good knowledge of Microsoft Office
• Good use of email
• Excellent communicator
Experience
• At least 2 years’ experience in clearing and forwarding
Application procedure
You can apply by submitting your cover letter and CV to
recruitment6@truenorthafrica.com with subject line Customer Service Officer by
30th May 2026.
All application documents Must be in either PDF or MS. Word
CLICK HERE FOR DETAILED ADVERT
Date Posted: 2026-05-10
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