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| Watu Credit Ltd |
Customer Relations Officer Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: November 24 2025
Hiring Organization: Watu Credit Ltd
Job Details:
About Us:
Watu Credit Ltd is an Asset FinTech company transforming mass-market mobility across Africa by enabling financial inclusion and accessibility. At Watu, we empower entrepreneurs by providing the tools they need to move and improve lives.
We are looking for a Customer Centric, dynamic, self-driven, and results-oriented individual to join our growing team in the role of Customer Relations Officer.
Job Purpose:
The Client Relations Officer is responsible for end-to-end customer engagement and asset finance on boarding. The role covers sales generation, client on boarding, customer service, and post-sale support in line with Watu Uganda's mission to empower entrepreneurs.
The Officer will serve as the primary point of contact for customers at the branch—managing walk-ins, inbound and outbound calls, conducting KYC, ensuring smooth on boarding, resolving service issues, and maintaining compliance with company policies.
Position Details:
Reports to: Branch Manager
Required Qualifications and Skills:
- Minimum: Diploma in Business Administration, Sales, Customer Service, or related field (Bachelor's degree preferred).
- Proven experience of 2–3 years in asset financing, customer service, or a similar role in a field or marketing executive role.
- Excellent presentation, interpersonal and communication skills with fluency in Luganda, Runyoro, Runyankole, Rutooro etc or other widely spoken languages around the region is required to effectively engage with local communities
- Strong networking and relationship-building abilities.
- Passion for sales and customer engagement.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to multitask, prioritize, and work in fast-paced environments.
Behavioural Competencies:
- Integrity and accountability.
- Problem-solving mind set with empathy for customers.
- Ability to work under pressure and manage multiple priorities.
Application procedure
All suitably qualified and interested candidates should send a copy of their updated CV via this Link Click Here to Apply Now
Note: Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification & blacklisting.
The Deadline for applications is not later than 5:00 PM, Monday 24th November 2025
Date Posted: 2025-11-20
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