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| Mogo |
SD Specialist Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: July 17 2025
Hiring Organization: Mogo
Job Details:
RESPONSIBILITIES:
Ticket Management:
- Monitor and manage incoming service desk tickets in Jira.
- Categorize, prioritize, and resolve tickets based on SLA.
- Update tickets with accurate troubleshooting steps, resolutions, and status changes.
Technical Investigation & Support:
- Execute SQL/database queries to support troubleshooting and data validation.
- Provide first-level and intermediate support for ERP-related issues.
- Collaborate with users to gather clear issue descriptions and context.
Bug Reporting & Escalation:
- Identify potential system defects and escalate to development teams with clearly documented bug reports.
- Track progress of escalated issues and keep stakeholders informed.
Documentation:
- Maintain accurate records of known issues, resolutions, and standard operating procedures.
- Contribute to the internal knowledge base and support documentation.
Stakeholder Communication:
- Provide regular updates to requesters and teams on issue status.
- Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.
QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2+ years in a technical support, service desk, or application support role.
- Proficient in Jira (or other ticketing systems).
- Working knowledge of relational databases and SQL for troubleshooting.
- Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.
- Strong problem-solving, documentation, and communication skills.
- Ability to prioritize and handle multiple tasks in a high-pressure environment.
Application procedure
Interested candidates should send their CV and cover letter in an email to careers@mogo.co.ug with the subject line “SD Specialist”
Deadline: 17th July 2025.
NB: Only shortlisted candidates will be contacted
Date Posted: 2025-07-02
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