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| NCBA |
Growth and Retention Officer Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: June 29 2025
Hiring Organization: NCBA
Job Details:
Job Purpose Statement
The role shall be responsible for the operational implementation of acquisition, growth, and retention tactics defined for B2B and B2C digital products. They will be responsible for customer activation and engagement by ensuring the adoption of all asset and liability use cases defined within the various customer value propositions. Through customer engagement and obsession, the role holder will be required to grow deposits and credit adoption by promoting responsible borrowing and financial education of our customers, with an overall goal of maximizing MAU (Monthly Active Users) and ARPU (Average Revenue Per User). A high level of commercial awareness, interpersonal skills, analytical skills, the ability to work both autonomously as well as in collaboration with colleagues and partners, the ability to motivate people to embrace action plans and new strategies, and work expediently and expeditiously are critical to succeed in this role.
Key Accountabilities (Duties and Responsibilities)
- Grow revenue through the activation of customers and drive adoption of digital assets and liabilities, products, and services.
- Customer engagement to ensure compliance with BOT guidelines on KYC compliance and consumer protection.
- Conduct market intelligence and competitive analysis to monitor and constantly give feedback to management for decision-making.
- Continuous identification of customer needs not being met by existing products and the implementation of new products and services.
- Establish a good rapport with partners through regular relationship visits to monitor business progress.
- Business growth through credit by ensuring customers draw down on the different credit propositions on the product while maintaining credit risk mitigation measures. • Support the loan recovery process for the customers falling in arrears as per stipulated guidelines. • Manage NPLs to guarantee a clean book.
- Portfolio management to drive the achievement of the defined business targets, to ensure the growth and profitability of the business
- Identify and intervene in opportunities for revenue loss from customer attrition. • Collation and submission of quality data/reports promptly or as may be required.
- Manage customer queries, complaints, and other correspondence promptly and within set standards for customer satisfaction.
- Work closely with the appraisal team to structure customer deals and offer the best solutions to the clients.
Management of customer engagement through CVM and PMP as per approved guidelines and strategies.
- Management of customer relationships with high net worth deposits.
- Monitor customer churn rate and apply the recovery process based on the customer engagement, needs, and within regulations.
- Ensure NCBA values are observed at all times. • Build long-term relationships with customers to maximize Customer Lifetime Value (CLV).
Job Specifications
Academic:
- A Bachelor’s degree in Business or a related field. Professional:
- CPA or ACCA will be an added advantage. • Credit credit-related course will be an added advantage.
Desired work experience:
- At least 2 years of banking experience in a sales role with exposure to customer service.
- Broad understanding of digital financial services, market trends, and key FinTech players.
Application procedure
Interested and qualified? Click Here to apply
Date Posted: 2025-07-16
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