Associate Product Manager Job at Fido Credit Uganda

Fido Credit Uganda

Associate Product Manager Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: July 12 2025

Hiring Organization: Fido Credit Uganda

Job Details:

Fido Uganda is an African-based Fintech Company. Fido empowers individuals and entrepreneurs to take advantage of opportunities in Africa. We have been operating in Ghana since 2015, disbursing about 3 million credit facilities. Built on advanced technology that enables fast, easy access to financial services, our independent financial platform and unique machine-learning risk models make instant credit decisions – even for customers with no financial track record.

Key Duties and Responsibilities:

Manage large numbers of inbound and outbound calls in a timely manner.
Respond appropriately to customers’ emails and calls.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, investigate and provide relevant solutions.
Seize opportunities to upsell the company’s product when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide customers through troubleshooting and using products or services.
Manage and train other members of your team to improve customer service.
Diligently perform other official tasks assigned to you.

Qualifications, Skills and Experience:

Bachelor’s degree.
At least 3 years of experience in a CSR position, ideally from fintech, financial services or telecom sectors.
Experience as a team leader will be an advantage.
Proficient in Microsoft Office applications.
Experience working with help-desk management tools (Zendesk, Freshdesk, etc.) – an advantage.
Strong written and verbal communication and strong active listening skills.
Exceptional interpersonal and rapport building skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Ability to work in a fast-paced environment.
Unquestionable integrity in handling sensitive and confidential information.
Comfortable working during the weekend.