Receptionist Job at NFT Consult

NFT Consult

Receptionist Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: April 20 2026

Hiring Organization: NFT Consult

Job Details:

POSITION: Receptionist
REPORTS TO: Account Relationship Manager

JOB SUMMARY:
The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.

KEY JOB FUNCTIONS:

To conduct outbound calls back to ascertain customer satisfaction.
Build internal and external business relationships to support effective information sharing in the business.
To ensure database maintenance and cleansing by entering correct and complete customer information
Attend promptly to customers' inquiries and clarify the information as well as forward requests to other departments.
Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customers.
Carry any other duties as and when assigned to you.
Assisting clients in finding their way around the office.
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

EXPERIENCE, SKILLS AND QUALIFICATIONS:

Bachelor’s degree in Business Administration or any other Business related discipline
Experience as a customer service representative at a call center or other environment with many customers.
Credit in Math and English at O level is a MUST.
Customer and Personal Service skills
Product and Service Knowledge
Good Computer Skills
Good communication skills
Interpersonal Skills
Problem Resolution Skills
Personal, Social & Approachable Positive Attitude and Active learning Social perceptiveness
Innovation and Change Management