Senior Manager, Retail and Logistics Job at M-KOPA


M-KOPA

Senior Manager, Retail and Logistics Job Post

Location:  Jobs in Uganda 2025 - 2026


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: October 20 2025

Hiring Organization: M-KOPA

Job Details:

Background:

M-KOPA is seeking a Senior Manager, Retail and Logistics to oversee retail, warehouse, and logistics operations in Uganda.

Responsibilities:

  • Manage warehouse leasing, stock operations, safety, and stock handling
  • Oversee end-to-end inventory management
  • Ensure accurate stock-on-hand visibility
  • Manage daily transactions/planning in stock receipts, RFS, and order processing
  • Manage and drive efficiencies in retail outlets
  • Optimize the retail network as stock hubs, sales, and customer support centers
  • Develop, implement, and monitor processes and systems to improve customer experience in the field
  • Manage and track Fresh Desk ticket backlog in retail
  • Ensure continuous training for shop attendants on new product introductions and troubleshooting
  • Manage E2E phone servicing and stakeholder relationships
  • Support expansion by scaling retail, logistics, and operations activities
  • Coordinate with third-party partners on staffing, branding permits, expectations, and deliverables
  • Manage branding and marketing in shops
  • Develop and manage annual budgets for retail and logistics operations
  • Monitor and control operational expenses within budget constraints across all retail locations

Qualifications:

  • 7+ years' experience in an operational role
  • Proven leadership experience
  • Proficiency in data visualization systems
  • Clear and effective written and verbal communication skills
  • Strong comfort with data, analytical thinking, interpretation of trends and graphs
  • Strong background in cost-effective decision-making and KPI monitoring
  • Ability to manage field-based operational teams and desk-based resources
  • Interpersonal skills to effectively communicate with key stakeholders, manage business expectations, engage with customers and staff
  • A positive, learning-oriented attitude and capacity for self-empowerment

Application procedure

Interested and qualified? Click here to apply

Date Posted: 2025-10-08

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