 |
| Exquisite Solution |
Call Center Advisor Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: October 17 2025
Hiring Organization: Exquisite Solution
Job Details:
Background information about the job or company:
Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company.
Responsibilities or duties:
- Handle incoming customer calls professionally, efficiently, and courteously.
- Provide accurate information on company products, services, promotions, and technical troubleshooting.
- Resolve customer complaints and escalate complex issues to the appropriate departments.
- Log all customer interactions in the CRM system accurately and thoroughly.
- Maintain high levels of customer satisfaction through excellent delivery service.
- Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications or requirements:
- Bachelor’s degree in any Field from a recognized university is required.
- Fluency in at least one of the following language combinations: Luo, Swahili, and Luganda; Ateso, Swahili, and Luganda; Runyakole, Rutooro, and Luganda.
- Strong verbal and written communication skills.
- Demonstrated active listening abilities and a genuine passion for helping others.
- Proven ability to multitask, set priorities, and manage time efficiently.
- Computer literacy; experience with CRM systems is an added advantage.
Application procedure
Interested and qualified? Click here to apply
Date Posted: 2025-10-15
MORE JOBS IN UGANDA HERE
NEVER MISS OUT ON A JOB ALERT, CLICK HERE TO JOIN JOB SPACE UGANDA WHATSAPP GROUP TODAY
0 Comments