Branch Operation Manager Job at Yako

Yako

Branch Operation Manager Job Post

Location:  Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: September 8 2025

Hiring Organization: Yako

Job Details:

Branch Operation Manager is responsible for assisting branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to AML/CFT internal rules. Inaddition, the Office bearer shall also provide efficient in meeting customer’s banking needs and work together as a team in achieving sales and non interest target of the branch.

Key Result Areas:

• Supervises Loan Officers to ensure set performance targets are achieved at individual and Branch level.
• Assisting the Branch Manager in chairing delinquency and loan committee meetings at the branch
• Assisting the Branch Manager in setting individual targets for loans officers
• Verifying the authenticity and completeness of loan documentation
• Conduct weekly branch staff meetings to discuss operational issues, with particular emphasis on recent
  changes in policies and procedures.
• Facilitate audit, compliance, HR or any other relevant and required support sessions at the branch
• Cross-sell other Yako services to clients
• Handle employee grievances under his /her supervision in line with the Human Resource Policy and
  Procedures.
• Schedule work and leave of direct reports
• Support the process for account opening and validation in system as effective as possible. Making sure
  documents submitted by front officers are accurate and valid.
• Take action to follow up in case provided documents are not complete.
• Support internal audit an external audit follow-up
• Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque
  activation, and bank confirmation (i.e., scheduled account statement printing…), ATM issuance etc.
• Maintain a proper control of sales kits and stock for FD certificate, brochures, etc., take action to report and
  request for the new stock as necessary.
• Support and handle complex customer’s issues in supporting sales area while executing excellent customer
  service principles.
• Monitor daily account movement in material amount and make necessary reports to BM.
• Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the
  structure of values account; take action on closure of low value accounts.
• Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
• Assist BM on other operational tasks as assigned by BM.
• Initiates branch staff performance appraisals, promotions, trainings and transfer in line with Yako HR police.
• Build the teams capability to address current business requirements as well as the future requirements of the organization, keeping in mind individual skill levels, abilities and aspirations
• Ensure safety and well-being of his/her direct reports at all time.
• Plan and recommend leave for staff within your team in consultation with Branch manager
• Manage cash and vault maintenance at branch

Required Competencies

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Possession of a Certified banking qualification will be an added advantage
• Risk/Controls Management,
• Critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills
• A minimum of 2 years’ experience in a Banking or similar environment of which 1 must be in an operations supervisory role.
• Must have an in-depth understanding of branch operational processes, product features & pricing.
• Excellent Customer Service Skills
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Ability to demonstrate positive image and role model Yako Bank’s values and leadership behaviors.
• Must be a person of impeccable integrity.

Application procedure

Interested and qualified candidates should send their applications addressed to:

Human Resource & Administration Manager

Yako Bank Uganda

Head Office, Forest Mall, Lugogo

Kampala, Uganda

Submit your application via email to: hr@yakobank.com

Application must include:

A cover letter

Updated CV with contact details for three referees (one must be your most recent employer)

Certified academic testimonials

Date Posted: 2025-08-27

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