Customer Relationship Supervisor Job at Vision Fund

Vision Fund

Customer Relationship Supervisor Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: June 27 2025

Hiring Organization: Vision Fund

Job Details:

Duties, Roles and Responsibilities

· Client Engagement and Support: Lead efforts to build and maintain strong relationships with clients, addressing their needs and ensuring satisfaction with services provided.

· Team Leadership: Supervise and mentor customer service teams, providing guidance and training to ensure high performance and adherence to organizational standards.

· Service Quality Assurance: Monitor and evaluate service delivery to ensure compliance with internal policies and industry regulations, implementing improvements as necessary.

· Feedback and Reporting: Collect and analyze client feedback to inform service enhancements and report findings to senior management.

· Collaboration: Work closely with other departments, such as marketing and operations, to align customer service strategies with organizational goals.

Qualifications Required:

Education: University Degree in Economics, Accounting, or Business Administration.
Experience:
- At least 2 years’ credit work experience with credit analytical skills.
- Proficient in Microsoft Office applications.
- Must possess a valid riding permit with proven riding experience.
Skills:
- Strong analytical and problem-solving abilities.
- Sales and marketing skills.