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| Nft Consult |
Call Center Advisor Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: June 11 2025
Hiring Organization: Nft Consult
Job Details:
Company Overview:
Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.
As an electricity distributor, Our Client is licensed to distribute and supply electricity to customers. This mandate involves; the operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision of related services.
Duties and Responsibilities;
- Answering incoming calls and responding to customer’s emails.
- Managing and resolving customer complaints.
- Identifying and escalating issues to supervisors.
- Maintains communication equipment by reporting problems.
- Providing information to customers.
- Identifying, and resolving customer complaints.
- Routine calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Following up customer calls where necessary.
- Upselling products and services.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Completing call logs and reports.
- Other duties as assigned.
Call Center Agent Qualifications and Skills;
- Bachelors Degree in any field.
- Proficient in relevant computer applications.
- 1-2 years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Flexible to work at night and weekends.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.
Application procedure
Interested in applying for this job? Click here
Date Posted: 2025-06-11
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