 |
| UBA Uganda |
13 Telemarketing Officers Job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 13
Deadline: November 23 2023
Hiring Organization: UBA Uganda
Job Details:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally.
United Bank for Africa Uganda represents UBA's pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions. The bank is seeking to recruit the following highly motivated, competent, result oriented and dynamic professionals for the following positions;
Job Title: Outbound Officer (Telemarketing)
Reporting Line: Team Lead Customer Fulfillment Center
JOB OBJECTIVE:
• To reduce account dormancy and inactivity and market bank products and services via phone
Roles & Responsibilities:
• Make outgoing calls to customers with dormant and inactive accounts to convert their accounts back to active status.
• Answer any questions raised by the customers about product specifications and pricing.
• Cross sell to customers based on Customer Lifetime Value (CLV) to generate and increase revenue potential; increase profit.
• Maintain a list of willing customers and follow up with those customers by making subsequent sales pitches.
• Contact customers in response to correspondence or feedback
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep accurate and detailed records of calls made and results achieved.
• Take incoming customer calls, and respond to the inquiries or complaints.
Key Performance Indicators (KPIS):
• 90% Reduction of dormant and inactive accounts
• Talk time – 5 hours
• Conversion rate > 95%
• Customer interaction quality > 95%
KNOWLEDGE REQUIRED
• Customer service/management
• Basic banking operations
Knowledge required
• Customer centric
• Result oriented
• Communication and analytical skills
• Persuasion skills
• Ability to handle rejection
• Relationship management
• Respectful persistence
Qualification
• First degree in any field
EXPERIENCE
• Minimum of 1-year experience in the banking industry or any sales related industry
95%
• Customer interaction quality > 95%
KNOWLEDGE REQUIRED
• Customer service/management
• Basic banking operations ">
Application procedure
certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline for application Thursday, 23rd Nov, 2023.
Date Posted: 2023-11-21
MORE JOBS IN UGANDA HERE
NEVER MISS OUT ON A JOB ALERT, CLICK HERE TO JOIN JOB SPACE UGANDA WHATSAPP GROUP TODAY
0 Comments