Customer Review Analyst Job at Absa Group Limited

Absa Group Limited

Customer Review Analyst Job Post

Location: Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: October 31 2023

Hiring Organization: Absa Group Limited

Job Details:

A member of Business Banking Relationship Team providing key support in the review, update and maintenance of customer information and instructions.

This role will include but not be limited to updating of customer instructions and data into the core banking system as instructed by your team leader.

Job Description

Main Accountabilities:
Review and update of customer files received daily
Time split:80%
Outputs:
• Conduct a review on customers to identify gaps in customer information as per the KYC minimum standards.
• Review information captured in the various systems (FCR and KAMLS) to confirm accuracy and consistency of information.
• Update all customer information as per current customer’s information on mandates or Amendments
• On a daily basis, provide accurate and timely MI to team supervisor / manager for accounts own work processed and the outcome.
• Provide any support required by the business as it relates to account Mandates and maintenance as may be requested from time to time.
Query Resolution

Time split: 20%
Outputs:
• Actively respond to and resolve issues raised by the team supervisor.
• Adhere to the service level agreement (SLA) between the Financial Crime and Business teams

Technical Experience and Capability
Competencies:
• Attention to detail.
• Communication skills.
• Time management skills.
• Good knowledge of KYC and related policies.
• Good computer application skills (MS Word, Excel & Outlook).

Risk, Governance and Regulatory
• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Financial Management Control and Analysis

Leadership and Management
People Management- time split : 5%
• Manage team performance.
• Manage EOS participation.
• Drive cost cutting initiatives
• Follow through the team’s training needs and work closely with the HR L&D team to ensure this is programmed.
• Manage and develop talent within the team.
• Leave management.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)