Customer Onboarding Job at Fido


Fido

Customer Onboarding Job Post

Location:  Jobs in Uganda 2023 - 2024


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: July 26 2023

Hiring Organization: Fido

Job Details:

What you will do
• Helping customers complete their account setup and implementation.
• Ensure a smooth adoption of the product.
• Solve arising customer problems in a timely manner.
• Enhance user engagement with educational materials and contextual onboarding flows.

Who you are
• Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
• High emotional intelligence and empathy skills.
• Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
• Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
• Strong analytical and goal-oriented mindset.
• Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.

Application procedure

Interested and qualified? Click here to apply

Date Posted: 2023-07-14

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