Customer Service Executive job at EBC Advisory Consulting Outsourcing

EBC Advisory Consulting Outsourcing

Customer Service Executive Job Post

Location:  Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 17 April 2023

Hiring Organization: EBC Advisory Consulting Outsourcing

Job Details:

Main purpose of the position
Customer Service Executive will work on selling existing products in the show room, identify and follow up on sales leads, improve on the market sales, pitch goods or services to new clients, and maintain a good working relationship with both new and old clients.

Key Responsibilities
• To attend to and respond to incoming customer inquiries whether through phone, or over the
• To follow up on customer productions orders and ensure timely
• To convert all potential prospects from walk in customers to
• To generate daily footfall/Sales reports and share them with
• To receive, record and forward customer complaints to management for corrective and preventive
• Organize product delivery and order fulfillment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates,
• Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop knowledge about each customer’s business model, requirements and
• Receive sales orders from customers, confirm payment status and log in for production and
• Develop, grow and manage the roof installers scheme(Fundi) in the area
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

Minimum Qualifications, Skills and Experience Required:
• A Bachelor’s Degree from a recognized government
• Demonstrated passion for
• Computer literacy in Microsoft Office and statistical data
• Customer care
• Passion for selling steel and roofing
• Proficiency in local languages within the business
• Demonstrated coordination and interpersonal skills
• Experience in building/construction sector or relevant experience gained in any commercial area involving product selling
• Excellent interpersonal and communication
• Customer orientation and ability to adapt and respond to all

Personality Profile:
• Positive attitude
• Fast paced and prompt
• Achievement oriented
• Energetic and enthusiastic
• Honesty and integrity

Note: By applying for this position, you are automatically accepting our privacy policy on recruitment

Application procedure

Interested and qualified click here to apply.

Date Posted: 2023-04-03

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